In our Making an Impact course students will develop their assertiveness skills so they can get their
ideas and opinions heard and improve their influencing and leadership capabilities. They will get
better at listening actively to others and understanding their use of body language and tone of
voice. They will use these communication skills to have more of an impact on the world around them.

By the end of the course, students will be able to:

✔✔Communicate opinions clearly and confidently
✔✔Ask for what they want and say ‘no’ politely
✔✔Moderate their body language and tone of voice to make the right impression
✔✔Ask better questions and summarise what they hear
✔✔ Build trust and empathise with others
✔✔Understand and implement different techniques to influence and persuade others
✔✔ Identify personal goals and create a plan to achieve them.

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